"Last year when Microsoft rolled out its new Software Asset Management
program, I sincerely thought it was a step in the right direction –
after all, customers have been complaining about the challenges of
managing Microsoft license compliance for years, and the heavy-handed
BSA and SIIA enforcement tactics were only angering some loyal Microsoft
users.
Based on what we were told about SAM, it seemed like a great idea.
Basically, Microsoft certified a select group of partners who understand
the ins and outs of Microsoft licensing, along with the best practices
involved in good software asset management. Microsoft even added several
new tests in the MCP program, and let me tell you, they are rigorous
tests (I took and passed three of them).
But in recent weeks, there have been a steady stream of complaints about
the implementation of the program from Microsoft users. The typical
scenario goes like this: CIO or IT admin gets repeated contacts from a
person who describes themselves as a Microsoft partner, acting on behalf
of Microsoft, asking for a meeting to review some apparent problems with
the customer's license compliance.
If ignored, these requests become more urgent and explicit. Eventually
the Microsoft rep gets cc'd and may get involved as well. "
<http://redmondmag.com/columns/article.asp?EditorialsID=1412>
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