But the question is, have you had any situations where you needed Buy.com to provide cusomter service? A defective product, damage in shipping, or other types of customer service? Read the ratings at http://www.resellerratings.com/seller1932.html. The rating there is 1 out of 10 (six month) and 4.19 out of 10 (life). Read the reviews. Mine is presently at the top. It's page after page of the same thing. Customer service has not answered any e-mail I've sent, they did not contact me *at all* regarding my request for an exchange (not to acknowledge the request, not to ask a question, not to inform me it was denied - they simply did not contact me at all!), I have not been able to talk to a supervisor any of the 4 times I've asked, no one has ever returned a call despite leaving 4 messages, a letter to corporate has gone unanswered for 2 1/2 weeks. Read the reviews and you'll see many others reporting *exactly* the same behavior. Wait until you need them to set things right . . . You'll find they won't. You've been lucky with Buy.com as I know others have, but when a reseller acts the way they did with me and with the many other people who expressed complete disgust with their customer service, you're just holding a gun to your head if you keep buying from them. Eventually that gun is going to go off.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of mrgmhale Sent: Wednesday, September 27, 2006 8:18 AM To: [EMAIL PROTECTED] Subject: RE: [NF] Buyer beware! (Long) > For electronics, Etronics.com and Buy.com have been > stellar. I totally agree re: buying from Buy.com. I have also had great service from PCNation. You ought to see the Garmin StreetPilot 7200 GPS I got for my SUV! Retail is $1,299, PCNation was a touch over $900, which included free 3-day shipping! It is a tremendous unit, which I ordered with overnight shipping. It showed up the next day, and after 2 weeks I received an eMail asking me to rate the product for inclusion on the PCNation web site. TigerDirect has also been good to work with, but their CC policies have slown down a few too many transactions for my taste (poor communication re: sometimes not shipping until I call to verify the order verbally, why bother ordering on-line at all?). Gil > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Michael Madigan > Sent: Wednesday, September 27, 2006 12:18 AM > To: [EMAIL PROTECTED] > Subject: Re: [NF] Buyer beware! (Long) > > > I can't believe you bought something from an evil > corporation, why not have someone whittle one from > pine? > > But seriously, I only buy from someone with an > extremely high bizrate rating. > > For electronics, Etronics.com and Buy.com have been > stellar. > > > > > --- Chet Gardiner <[EMAIL PROTECTED]> wrote: > > > I don't expect BBB to do anything but it was fun > > filling out the > > internet form... > > > > mrgmhale wrote: > > > > >Hmmm... Why not just call your bank, stop the > > Visa/MasterCard/Discover/AMEX > > >transaction and let the folks be on the wagged end > > of the dog's tail? > > >Reverse the pressure. Simple to do. That ought to > > have been your first > > >step after giving them an opportunity to handle > > your concern. > > > > > >I always check out companies on Google if they are > > new to me. Also, I find > > >that filing complaints with BBB will not really get > > anything effectively > > >done. > > > > > >My two cents. > > > > > > > > >Gil > > > > > > > > > > > >>-----Original Message----- > > >>From: [EMAIL PROTECTED] > > >>[mailto:[EMAIL PROTECTED] Behalf Of > > Chet Gardiner > > >>Sent: Tuesday, September 26, 2006 4:34 PM > > >>To: [EMAIL PROTECTED] > > >>Subject: [NF] Buyer beware! (Long) > > >> > > >> > > >>As a service to my fellow foxers, here's the text > > of the complaint I > > >>just filed with the Better Business Bureau of N.Y. > > about a "company" > > >>from whom I ordered (I thought) a digital camera > > online. > > >> > > >>--------------------------- > > >> > > >>I "placed" an order online for a Casio Digital > > Camera at > > >>"OneClickDigital.com" on Monday, Sept. 18th. My > > subsequent investigation > > >>on your website has shown that you have them under > > the name "Best Buy > > >>Digital". They operate under many names. > > >> > > >>I received an email on the 19th telling me I would > > have to "confirm my > > >>order" by phone. The email didn't get through my > > spam filter until the > > >>21st and I called them on that date. I was > > pressured (by lies and verbal > > >>intimidation) to purchase an additional battery > > and memory card that I > > >>didn't really want or need at (I found later) > > hugely inflated prices. > > >> > > >>My Credit Card account shows a debit from "Ideal > > Photo & Video" for the > > >>purchase amount in the early morning of the 22nd. > > I checked my "account > > >>status" on their web site on 9/24 and it showed > > "pending", just as it > > >>had since the 20th, the first time I checked. > > >> > > >>I immediately emailed them on the 24th and > > demanded that they cancel my > > >>order and refund my money since they had obviously > > not shipped the item. > > >> > > >>I called them on the phone at 12:10pm PDT on 9/25 > > and demanded that they > > >>cancel my order. I was told that the camera had > > shipped ON SEPTEMBER > > >>20th. I asked for a tracking number and they told > > me it would be sent by > > >>email. > > >> > > >>I asked how it was being shipped and they said by > > U.S. Mail and that it > > >>would take at least 7 to 14 days to arrive (even > > though when I > > >>"confirmed" my order and they "upsold" me on the > > 21st I was told I was > > >>getting priority shipping as part of the "deal"). > > >> > > >>I received a UPS tracking number by email at 2pm > > on 9/25. Today, the > > >>26th, I finally got a return from that tracking > > number that said that > > >>UPS had received a package in Brooklyn, NY at > > 7:25pm - AFTER I HAD > > >>DEMANDED THAT THEY CANCEL MY ORDER and refund my > > money!! > > >> > > >>Unfortunately, I didn't research this band of > > thieves until after I > > >>ordered from them. From my research on the > > Internet about this company, > > >>it appears that I'm getting the same runaround > > many others have gotten. > > >>I'm going to ship the items back if I receive them > > because of the lies > > >>and misrepresentations that conned me into buying > > accessories I didn't > > >>want or need at seriously inflated prices and > > their subsequent lies and > > >>misrepresentations. > > >> > > >>-------------------------- > > >> > > >>Unfortunately, after they had already grabbed my > > money I found this > > >>listing at the NYC BBB: > > >> > > > >>http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&pag > > >> > > >> > > >e=1&id=66089 > > > > > >Note that they do "business" under a variety of > > names so it took a while > > >to get the BBB listing. Don't do business with any > > of them! > > > > > >These crooks are mentioned all over the internet. > > And these are only 2 > > >of the names they use: > > > > > > >http://www1.epinions.com/Ideal_Photo_and_Video_Online_Stores_and_ Services/di > >splay_~reviews/sec_~opinion_list/pp_~1/pa_~1#list > >or *http://tinyurl.com/hsjno* > > > >http://www.resellerratings.com/seller4126.html > > > >----------------------------------------------- > > > >The lesson I've learned; Google first - buy 2nd. > > > >Silly me... > > > > > > > > > > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. 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