Kevin Ragsdale wrote:
I used to work for a company that charged their clients $125/hour for any
type of support (including bugs, but that's another post).
One client in particular had a huge problem with viruses, Trojans, worms,
etc. But, they were always happy to have me come out and spend 4 hours
'cleaning' up for them (and invoicing $500).
I complained to my boss once that it seemed excessive to charge so much for
(what I believed to be) so little, but my boss said, "Kevin, they're not
paying for the work you do, they are paying for the KNOWLEDGE you have."
That's a very good point. It reminds me of a story here many years ago,
I think from Gene Wirechenko (sp?), where he had a client whose printer
was acting up, and he showed up onsite, went to it, punched a few
buttons, and fixed it. The client then bitched that he shouldn't have
to pay so much for something that took Gene so little time to do, at
which point Gene offered to put the printer back to the way it was with
the problem. Very good story!
Funny, though, out of the $125/hour the company was getting, I got $28/hour,
though *I* was the only one in the company with the KNOWLEDGE... :)
Just remember that built into that rate is a lot of other factors too,
including the shop overhead, health insurance costs, workman's
compensation costs, other insurance costs, electricity, garbage, etc.
etc. etc. !!
--
Michael J. Babcock, MCP
MB Software Solutions, LLC
http://mbsoftwaresolutions.com
http://fabmate.com
"Work smarter, not harder, with MBSS custom software solutions!"
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