On Tue, Jun 26, 2012 at 12:45 PM, Jeff Johnson <[email protected]> wrote:
>
> Ted:  My hardware supplier sells Asus to business users (including me).
> I have been very impressed with them as of late.  I would be interested
> to hear your experience that puts them in a second - tier.  Not trying
> to pick a fight ;^)  I just value your opinion.
>

I have a few ASUS components around here (a really nice monitor, for
example) but no experience with them on a business-to-business basis,
so I can't speak to their quality, warranty, reliability or repair
records. I'm more familiar with them as an OEM manufacturer. So,
mostly I was shying away from endorsing them due to my lack of
experience.

Frankly, all the components are manufactured and assembled overseas,
and come from a common market of parts, some of lesser quality and
some more. It's a question, for me, of how strict the quality
standards were in that process, so nothing breaks, and what the
support infrastructure is like, if something breaks and I need it
fixed. I've had both situations with Lenovo and Dell and have been
pleased with the results.

Lenovo is one I watch carefully, though. Just the last couple of
ThinkPads have lacked the IBM logo. I am concerned their quality could
slip. Not too long ago, I needed to replace a failing fan on a
ThinkPad T60. The repair manual, downloadable, was perfect, describing
every step and correctly illustrating every screw, flange and wiring
harness that needed removal to get to the part out and replaced. Few
manufacturers supply that level of engineering, and I appreciate it.

HP is a company that is reporting a lot of financial difficulties. I
have concerns. Their consumer-grade machines seem overly plastic and
flimsy. Their business-class support was top-tier, but their CEOs
announcing new strategic directions and then reversing themselves
leave my distrusting them.

Of course, the first thing I do with machines that come with Windows
is blank the hard drive and install Linux, so I can't address the
bloatware issues.

And if I was to make recommendations based on Consumer Reports
ratings, it would be all Apple. A good 3rd-party supplier
(smartdog.com is my local fave) could deliver these pre-installed with
Win7, sans bloatware, but many companies would think that too alien.
(Personally, I'd find it distasteful to put Windows on a Mac, but I
digress... ;)

-- 
Ted Roche
Ted Roche & Associates, LLC
http://www.tedroche.com

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