On 04/25/13 01:13 PM, Virgil Bierschwale wrote:
But it is up to me in my opinion to resolve the problem
What do you think ?
You are absolutely correct. It is your responsibility to work things
out with YOUR customer, and deal with other issues later.
However, lots of luck in applying that rule in the other direction. It
still SHOULD apply, but different companies have different policies in
how far they will go to keep a customer happy. And if you buy a watch
cheap from a guy on a street corner, keep your expectations modest.
FWIW, my wife had an Amazon order that never arrived (from a 3rd party),
and Amazon made it good.
Dan
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