Not to try to one-up, but ScreenConnect does all of that, except printing, for a one-time-forever cost of $320...no annual fees. Only one "host" but unlimited clients (additional hosts are $300 for opening multiple client screens, one client screen active per host.)

I was on vacation last week and was able to support a client from my Samsung Android phone ScreenConnect app (which is free). And, unlike Logmein, ScreenConnect does not rely on any other computers except yours and the clients...it's a direct connection.

<end soapbox>  :)

Mike

Dennis Schuette wrote:
I use Teamviewer.  The original purchase was a little steep, about $750, then 
it averages about $450/year in upgrades to stay current.  However it gives me 
lots of ways to use it, including:
-unlimited client connections
-easy client installation with a custom invitation.  I send an email with an 
install link.
-unattended access, if desired.  I use this for my internal severs, home 
computers, mother's computer, etc.
-connection tracking with reports useful for billing
-presentation with LOTS of options
-ability to remote control from any internet connected device, including: any 
computer, my iPad (3G and wireless), my Samsung S5 phone, etc.
-LOTS of setup options
-VPN support and even has its own VPN
-Chat
-File Transfer
-support to Copy from my local computer and Paste in remote computer
-remote or local printing
-session recording
-etc, etc, etc.

They have new modules (I don't have a need for at this time) to remotely 
control iPad's, iPhone's, Android phones, etc.

I've used many of the remote control packages others have discussed in this 
thread.  VNC is my second favorite, although a distant 2nd behind Teamviewer.

Customized Business Services, LLC         (928) 580-6352
Dennis Schuette                                              Primary:     
[email protected]
350 West 16th Street, Suite 309                  Alternate:  
[email protected]
Yuma, AZ  85364                                               Map it

-----Original Message-----
From: ProfoxTech [mailto:[email protected]] On Behalf Of Paul McNett
Sent: Wednesday, December 03, 2014 10:41 AM
To: [email protected]
Subject: Re: [NF] Supporting remote clients

On 12/2/14, 1:50 PM, [email protected] wrote:
I just want to be able to see the end-user's computer and take over
control as needed, and have it be seamless for them.
This is what I have with the VPN/VNC solution. Client calls, and in 3 seconds 
I'm on their system helping them out, with them needed to do nothing. I have a 
shell script on my laptop that actually runs the vnc command using the right 
passwd file, etc. I call it like:

vnc sbs michele


Paul


[excessive quoting removed by server]

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