+1
Richard Kaye wrote:
OK. I've been biting my tongue reading this thread but I can't take it
anymore... :-)
<set soapbox on>
As a group of very smart people who make a living selling and supporting custom
software solutions, I don't understand the reluctance to pay for a remote
access/support product if the ROI is there. Build the $50/60 per year into your
support fee and be done with it. Chasing the latest free version of anything
like this is probably costing more time and money than paying for a product
that suits your needs.
<set soapbox off>
--
rk
-----Original Message-----
From: ProfoxTech [mailto:[email protected]] On Behalf Of Sytze de
Boer
Sent: Monday, December 01, 2014 3:31 PM
To: [email protected]
Subject: Re: [NF] Supporting remote clients
Teamviewer will monitor how often you use the free version, and suddenly deny
access.
They keep updating their system and if your client has a different version to
yours, it will not allow access.
And the professional version is pricy.
I have used it to assist clients in different parts of the world.
Dave Crozier recently mentioned Splashtop.
It has a certain number of limitations and I found the only real good point was
the price.
I would have to say that you "get what you paid for" and Teamviewer is
unbeatable.
They also have a small host (V 7) which I distribute with my software Then,
when they call for help, I check if they have Teamviewer installed.
If so, I kill it
Then my system calls this small host and I'm in !
On Tue, Dec 2, 2014 at 9:11 AM, Paul McNett <[email protected]> wrote:
If the client has an existing VPN, ask to get access. If not, offer to
set up VPN for them.
If the client has existing DNS for their LAN machines, assigning a DNS
name for every machine in the LAN, find out the names of the machines
you are interested in remote controlling. If not, offer to set up DNS for them.
Then, install TightVNC Service on all the machines you want to remote
control, and connect over the VPN from your laptop wherever you may be.
After the initial setup, it's free forever.
Alternatively, the client needs to pay for LogMeIn Pro or equivalent.
Of course, convincing them of the value will require some selling.
Usually, charging your full rate for travel time suffices.
No, I don't convince a high percentage of leads to contract with me,
which turns out to be a good thing for everyone. They don't pay for
products/services they don't feel they need, and I don't waste time
trying to support them.
Paul
[excessive quoting removed by server]
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