On Fri, Feb 19, 2016 at 2:46 PM, Ted Roche <[email protected]> wrote:

> On Fri, Feb 19, 2016 at 11:02 AM, Ken Dibble <[email protected]> wrote:
> >
> > I absolutely agree with about 90% of what you're saying. It's a real
> problem
> > for me as well, trying to get people to nail down enough specifics about
> > whatever problem they're reporting to enable me to reproduce it and fix
> it.
> >
>
> Totally agree. I have actually had clients call to complain that *our
> system* was broken because they couldn't log in, during a power
> failure. Um.
>
> -------------


I have driven 40+ miles to press the monitor button on.  I asked if they
pushed it before I drove over to AR, yes I had to cross state lines.


-- 
Stephen Russell
Sr. Analyst
Ring Container Technology
Oakland TN

901.246-0159 cell


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