Here's the correspondence between AT&T and me today. It reads from bottom to top...
This morning I awoke to find my DSL down again. I then spent 45 minutes of voice mail hell on the phone with 3 different "service representatives" in Bombay only to be told "someone will be calling you in the next couple of days". I'm old enough to remember bad old Ma Bell and brothers and sisters, she was NEVER as bad as this!!!! Tomorrow, It'll be time to arrange for Comcast to be installed. For just $12 more, I'd get a better TV picture than my rabbit ears have given me, I can get the Daily Show on Comedy Central and CSPAN so I can watch the bush administration melt-down over the next couple of years AND Comcast can get at their wire if something f*cks up... Labor saving devices my ass!!! -------- Original Message -------- Subject: Re: Residential: High-Speed Internet Charges on your Bill #Bill# - Sun Feb 18 15:53:50 PST 2007 Date: Mon, 19 Feb 2007 00:15:50 -0800 From: Chet Gardiner <[EMAIL PROTECTED]> To: ATT WEST CA RES DSL <[EMAIL PROTECTED]> References: <[EMAIL PROTECTED]> I just tried your link below. It's telling me that I DON'T HAVE AT&T HIGH SPEED INTERNET SERVICE on my number!!!!! What a brilliant website. It was able to determine that my high speed service has been HOSED since Saturday night, right? I've been getting 1.2mbit download since I signed up with Pac Bell in '01. I don't need any more than that. I don't want any more than that. That means you've been OVERCHARGING me by $30 per month for however long you've been giving others 1.5Mbps service at $19,99. Hell, I'd settle for 768Kbps since right now I'm limping along with a 30K dial-up. It took over one HOUR to download last nights emails -- and that's the slowest night of the week for me. At LEAST refund me the overage for January-February when you were charging me for 6Mbps download and I've only been getting 1.2Mbps. As for the "service", it's gonna take at least a week just like the last time. Especially since they can't get to the box on the side of my building without getting the gate opened by Bay Area Rapid Transit. Is there a human who speaks American English and can actually DO SOMETHING about the DSL service at 888-884-2375 or will I be back to 15 minutes of voice mail hell only to be put on hold followed by another person on the other side of the world who performs a set of "tests" that I've already done? Mr. Gardiner... ATT WEST CA RES DSL wrote: > > Greetings Chet, > > Thank you for your recent email about your AT&T Yahoo! High Speed > Internet service. We value your time and would like to help you > resolve your issue as quickly as possible. On behalf of AT&T, I would > like to extend my sincere apology for the problems you encountered > with AT&T Yahoo! High Speed Internet repair and maintenance office. It > is our goal to provide excellent customer service, and I am sorry that > we did not meet that objective. I apologize for any inconvenience this > experience may have caused you. > > Your repair and billing issues are best handled by our Consumer > Emerging Products Center as there are fact-finding questions that we > would need to ask in order to ensure we are giving you the most > accurate information. Please call 1-888-884-2375 to speak with a > service representative. > > If you would like to take advantage of a promotional AT&T Yahoo! High > Speed Internet rate by upgrading your DSL to a higher speed or review > the available rate plans at your current speed tier, please visit the > link below for more information and to submit your request. > > http://www.att.com/upgrade > > Please note that once the order form is completed, it will take 1-2 > bill cycles before the new rate appears on your bill. However, the > appropriate credits will be applied back to the date your order completes. > > If this response does not address your concern, please reply directly > to this email. To ensure a timely response, do not change the subject > line of your reply. > > If you have additional questions, you can also visit: > http://sbc.com/contactus or call 1-800-288-2020. > > Regards, > > Sarah > Your AT&T Customer Service Representative > > To receive regular AT&T email communications, special offers, and > handy online tips please visit: http://sbc.com/up2speed > > NOTICE: Based on the information you provided, our understanding of > your request, and currently available data, we will address your > inquiry to the best of our ability. Please note that prices, terms, > and conditions are subject to change, and in the event of a > discrepancy, prices, terms and conditions in any applicable tariffs > govern. > > (c) 2002-2006 AT&T Knowledge Ventures, L.P. All rights reserved. > > > On 2/18/07 3:54 PM, Chet Gardiner wrote: > > To: [EMAIL PROTECTED] > Customer Name: Chet Gardiner > Email Address: [EMAIL PROTECTED] > Street: xxxxxxxx > City: Oakland > State: > Zip: 94609 > Phone Number: xxxxxxx > Alternate Phone Number: > Customer Code: 334 > > Email Tracking Number: xxxxxxxx > Question/Comment: > My (alleged) high speed internet "service" > > Additional Information: > > At the moment I am without high-speed internet. I was on the phone for 45 MINUTES this morning with your operators in India only to be told I have to wait until tomorrow or the next day for the local technicians to get around to my silly little problem. > > Just for giggles, I checked my bill. It looks like you've "upgraded" me to a very expensive HS service. You could have fooled me (and probably tried to) but I've been getting the same download speeds that I've had for over 4 years. At a minimum I expect a refund for your overcharges from 1/16/07 to NOW. I also DO NOT WANT the $70 "service", I don't need more than 1.2mbit ($9.49)!!!! Please make the appropriate changes to my account. > > Since I've been paying $50/mon for years while you've been charging > others a hell of a lot less, I feel you owe me more than that! > > CONTACT ME AT xxx.xxx.xxxx - I never answer 658 it's only for your > alleged internet "service". > > < body> _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
