On Wednesday I called in a problem with my Dell notebook. The power connector jack had worked itself loose inside the case and was intermittent connecting and disconnecting.
Speaking to a technician, probably in India, a woman with a thick Indian accent worked me through troubleshooting. What I liked about her is when I told her I was a computer technician, she didn't run me through the usual nonsense. It did take a long time for her to set up a repair ticket. It sounded like she had to type and retype things into her system. I would think that it should be more turn-key to send a technician. So I get a call today from the technician at 9:00, he shows up at 11:00 through a snowstorm, and has the repair completed by 12:00. He replaced the motherboard, the keyboard and the ac adapter. This is why I continue to buy from Dell. _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
