http://www.snopes.com/humor/business/wordperfect.asp


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--- On Tue, 4/7/09, Nicholas Geti <[email protected]> wrote:

> From: Nicholas Geti <[email protected]>
> Subject: [OT] Real event
> To: [email protected]
> Date: Tuesday, April 7, 2009, 10:56 PM
> This has to be one of the funniest
> things in a long time.  I think this guy should have
> been promoted, not fired.  This is a true story from
> the WordPerfect Helpline, which was transcribed from a
> recording monitoring the customer care department. Needless
> to say the Help Desk employee was fired; however, he/she is
> currently suing the WordPerfect organization for
> 'Termination without Cause.'
> 
> Actual dialogue of a former WordPerfect Customer Support
> employee.
> (Now I know why they record these conversations!):
> Operator:         'Ridge
> Hall, computer assistance; may I help you?'
> Caller:             
> 'Yes, well, I'm having trouble with WordPerfect.'
> Operator:         'What sort
> of trouble??'
> Caller:             
> 'Well, I was just typing along, and all of a sudden the
> words went away.'
> Operator:         'Went
> away?'
> Caller:             
> 'They disappeared'
> Operator:         'Hmm. So
> what does your screen look like now?'
> Caller:             
> 'Nothing.'
> Operator:     
>    'Nothing??'
> Caller:             
> 'It's blank; it won't accept anything when I type.'
> Operator:         'Are you
> still in WordPerfect, or did you get out?'
> Caller:             
> 'How do I tell?'
> Operator:         'Can you
> see the 'C: prompt' on the screen?'
> Caller:             
> 'What's a sea-prompt?'
> Operator:         'Never
> mind, can you move your cursor around the screen?'
> Caller:             
> 'There isn't any cursor; I told you, it won't accept
> anything I type.'
> Operator:         'Does your
> monitor have a power indicator??'
> Caller:             
> 'What's a monitor?'
> Operator:         'It's the
> thing with the screen on it that looks like a TV.  Does
> it have a little light that tells you when it's on?'
> Caller:           
>    'I don't know.'
> Operator:          'Well, then
> look on the back of the monitor and find where the power
> cord goes into it. Can you see that??'
> Caller:             
> 'Yes, I think so..'
> Operator:         'Great.
> Follow the cord to the plug, and tell me if it's plugged
> into the wall.
> Caller:             
> 'Yes, it is.'
> Operator:         'When you
> were behind the monitor, did you notice that there were two
> cables plugged into the back of it, not just one? '
> Caller:           
>    'No.'
> Operator:          'Well, there
> are.. I need you to look back there again and find the other
> cable.'
> Caller:           
>    'Okay, here it is.'
> Operator:          'Follow it for
> me, and tell me if it's plugged securely into the back of
> your computer.'
> Caller:           
>    'I can't reach.'
> Operator:          'OK. Well, can
> you see if it is?'
> Caller:           
>    'No.'
> Operator:          'Even if you
> maybe put your knee on something and lean way over?'
> Caller:           
>    'Well, it's not because I don't have the
> right angle -- it's because it's dark.'
> Operator:          'Dark?'
> Caller:           
>    'Yes - the office light is off, and the
> only light I have is coming in from the window.'
> Operator:       
>    'Well, turn on the office light then.'
> Caller:           
>    'I can't.'
> Operator:          'No? Why not?'
> Caller:           
>    'Because there's a power failure.'
> Operator:           'A
> power ..... A power failure? Aha. Okay, we've got it licked
> now. Do you still have the boxes and manuals and packing
> stuff that your computer came in?'
> Caller:             
>   'Well, yes, I keep them in the closet.'
> Operator:       
>    'Good. Go get them, and unplug your system
> and pack it up just like it was when you got it. Then take
> it back to the store you bought it from.'
> Caller:             
>   'Really? Is it that bad?'
> Operator:       
>    'Yes, I'm afraid it is.'
> Caller:             
>   'Well, all right then, I suppose. What do I tell
> them?'
> Operator:       
>    'Tell them you're too damned stupid to own
> a computer!' 
> 
> 
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> 
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