Michael Madigan wrote:
> When a customer screws up their system by doing something really stupid that 
> could have been avoided by a simple phone call, are you:
> 
> 
> 1.  Happy - because you know you're going to have a lot of billable hours
> 
> 2.  Frustrated - because the screw-up and the drama could have been  
>                  completely avoided.

Hi Michael,

Suppose you be kissy sweet while you are working, get it stabilized and 
producing as soon as you can, bill them for a huge amount and then cut 
it quite a bit as "a goodwill gesture"?
-- 
Regards,

Pete
http://pete-theisen.com/
http://elect-pete-theisen.com/

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