On Fri, Aug 27, 2010 at 12:27 PM, Michael Madigan <[email protected]> wrote:
> When a customer screws up their system by doing something really stupid that 
> could have been avoided by a simple phone call, are you:
>
>
> 1.  Happy - because you know you're going to have a lot of billable hours
>
> 2.  Frustrated - because the screw-up and the drama could have been
>                 completely avoided.
-----------------------------

Just like the plumber or the electrician would say.  It would have
cost you less to call me first.  Now I have to fix what you messed up
and complete what you started.

I don't say that to them but I smile when I think of it.

-- 
Stephen Russell

Sr. Production Systems Programmer
CIMSgts

901.246-0159 cell

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