Thanks Nick. I've decided to have her take it to a guy who sees many of these situations rather than me who sees it once or twice a year.
----- Original Message ----- From: Nicholas Geti <[email protected]> To: ProFox Email List <[email protected]> Cc: Sent: Monday, October 8, 2012 10:07 PM Subject: Re: Laptop can't connect to wireless or wired internet Difficult to say what the problem is. But I have a number of suggestions each more rigorous than the last. Start with this: Open the Command Window. At the DOS prompt type: netsh winsock show catalog > xxxxx to show what objects (DLLs) are running where xxxxx is an output file that you can read later. Then type: netsh winsock reset catalog Type: netsh winsock show catalog To see if anything changed. Try IE again. If it doesn't work, check back here. ----- Original Message ----- From: "Michael Madigan" <[email protected]> To: "ProFox Email List" <[email protected]> Sent: Monday, October 08, 2012 7:30 PM Subject: Re: Laptop can't connect to wireless or wired internet Security Essentials quarantined the virus and I removed it. I think the virus is gone, but the damage is left behind. This a friend of a friend, actually. I worked on it for an hour and didn't get anyway, so I didn't charge her. Someone with a better knowledge of Windows 7 is going to have to try to fix it. I wasn't going to take the chance to blow away someone's computer that i didn't know. I don't know if a Win 7 repair would work or not. I booted in safe mode and no connection I tried to do a system restore and there were no restore points before the symptoms. I'm guessing the virus blew the restore points away? I ran ipconfig and got no IP addresses assigned. Nothing. ----- Original Message ----- From: Paul McNett <[email protected]> To: [email protected] Cc: Sent: Monday, October 8, 2012 7:23 PM Subject: Re: Laptop can't connect to wireless or wired internet On 10/8/12 4:17 PM, Michael Madigan wrote: > A client looks like she picked up a worm. > > > I didn't write it down, but it was a redirector worm that was caught by > Microsoft Security Essentials after the fact. She can't connect at the lowest > level to the network or wireless. No IP is assigned and the thing thinks > the cable is disconnected. If you know there was a worm on the system, how are you going to rest unless you wipe the system and reinstall Windows from [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
