"Consumers who understand their emotional ability can make higher quality 
consumption decisions such as health decisions and product choices," explain 
the authors, Blair Kidwell, David M. Hardesty, and 

Emotional Intelligence Helps Make Better Product Choices

ScienceDaily (June 3, 2008) — People with highly developed emotional 
sensibilities are better at making product choices, according to a new study.

Terry L. Childers (University of Kentucky). "A person can know a lot about 
nutrition and know what foods are not healthy, but can still make poor 
decisions when unable to recognize, reason, and solve problems based on 
emotional patterns," they add. For example, compulsive eaters may understand 
nutrition, but they may not realize their emotions affect their food choices. 

This research establishes a new method for assessing consumers' emotional 
intelligence. The authors developed a scale by testing undergraduates with more 
than 110 questions about emotions and consumption. As a result of this 
research, the authors were able to determine which emotion-related questions 
best predicted overeating.

The researchers then narrowed the questions to 18. They measured four different 
dimensions of consumer emotional ability: perceiving, facilitating, 
understanding, and managing emotions.  This 18-item scale—called the CEIS, or 
Consumer Emotional Intelligence Scale—is a highly reliable indicator of 
consumer behavior.

It seems consumers who care about healthy eating need to consider their 
feelings instead of studying nutrition labels.



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