> However, the but fingerprint is not unique for each issue; it is unique per alert.
Yes that's correct. Fingerprints are unique per alert. > I need to create a unique fingerprint per ticket when an alert fired, and when it is resolved, the resolution must refer to the same fingerprint. Look at how this works for Jira https://github.com/prometheus/alertmanager/blob/main/notify/jira/jira.go#L90-L107. On Monday, April 28, 2025 at 3:18:08 PM UTC+1 Soroush Ghorbani wrote: > Hi, > > I have a ticketing system that is integrated with Alert Manager. When an > issue is triggered and an alert is created, it is routed via webhook to my > system. However, the but fingerprint is not unique for each issue; it is > unique per alert. > > I need to create a unique fingerprint per ticket when an alert fired, and > when it is resolved, the resolution must refer to the same fingerprint. > > How can I resolve this issue? > -- You received this message because you are subscribed to the Google Groups "Prometheus Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to prometheus-users+unsubscr...@googlegroups.com. To view this discussion visit https://groups.google.com/d/msgid/prometheus-users/ac20ac35-9a17-45b4-ac65-4b594fc74bden%40googlegroups.com.
