I would try using a later version of proto on just that page.
On Dec 15, 2011 1:43 PM, "web_dev_ajax" <lily.o...@gmail.com> wrote:

> I have a B2B web application that is developed on Struts JSP using
> Prototype JS library (version 1.4.0) for AJAX. I have a client running
> my application on IE8. She is intermittently getting the http status
> code of 12019 (this is an IE specific status code for
> ERROR_INTERNET_INCORRECT_HANDLE_STATE). She is the only person in the
> client shop that gets the error and she cannot consistently reproduce
> the error. However, after she gets the error, she can close her
> browser and logs in again to go to the same page as before and not get
> the error.
>
> Initially the client shop was on IE6 SP2 and all the users got the
> error 12019 intermittently also. After researching on the internet, we
> recommended that they upgrade to IE8 to see if the error is resolved
> because error 12019 is widely associated with IE6. Now that everyone
> in the client shop has upgraded to IE8, and after about 2 months after
> the upgrade, one user is beginning to get the error 12019 again. We
> have been unable to reproduce the error under various scenarios in
> Development.
>
> One more thing to add, in one instance, the user that was getting the
> 12019 error code also got an exception message coming back from the
> AJAX call. The exception message is: System error: -2146697208.
>
> Googling this exception message indicates that it is tied to the error
> "The download of the specific resource has failed." The same message
> has been seen before by the same client when they were on IE6, but on
> IE6, they saw the explicit message rather than the exception code.
>
> Does anyone have this similar problem or know of a fix or know of a
> way for me to reproduce this in order to find a solution?
>
> Any help is appreciated. Thank you.
>
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