Hi
You don't say what version you are currently on, but best will be to go to 
www.avid.com log in to your master account, go to my products and see what 
versions you can download. It will also tell you whether you are currently on a 
upgrade plan. 
If not on a upgrade plan, it will cost you $299 to get back on, which will 
allow you to upgrade to the latest version of 12. 

Sent from my iPhone

> On 29 Mar 2016, at 20:20, Vaughn Brown <[email protected]> wrote:
> 
> Hi Rainy,
> Have you tried calling customer support? They are pretty good about helping.
> 
> Vaughn
> 
> 
>> On 3/29/16, Ramy Moustafa <[email protected]> wrote:
>> Hello all:
>> 
>> Now I downloadd the latest version for the lisince manager for mac,
>> and i try to sign in through it to know if i can get pro tools 12 as a
>> free update or not, i could not find anything, just i can find
>> activate, deactivate. and i can not  click on anyone of them.
>> i open safari and i went to the ilok.com and i sign in, but can not
>> find a place to download my staff.
>> can you please tell me what to do?
>> 
>> 
>> --
>> Ramy MoustafaSaber
>> Music instructor @:
>> Faculty ofmusical education
>> Music arranger and Sound engineer @:
>> Harmony Recording Studio
>> https://www.facebook.com/HarmonyRecordingStudio.eg
>> 
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> 
> 
> -- 
> Vaughn Brown
> Berklee College of Music Graduate, Bachelor in Music, Drummer, educator
> 504-202-8492
> http://www.vaughnbrown.net
> 
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