The other day I upgraded to 12.6 and scratched my head a bit over the whole surrendering of licenses because of the new scheme of allowing third-party HD interfaces to be used with Avid HDX cards. To be fair, I didn’t read any upgrade instructions and didn’t prepare for the change. That said, everything worked out fine. At least one other person on the list did experience an inexplicable malfunction with third party licenses which, unfortunately because it was over the weekend, couldn’t get any tech support. In the end, it seems that the solution in this case was to use the Synchronize command in the iLok License Manager to restore the licenses that weren’t working.
I recall having a problem quite some time ago where something wasn’t working for me, and I can’t remember what it was but, it drove me nuts. I finally called Avid tech support and they had me synchronize my iLok and the problem was resolved. Frankly, it seemed like such a simple solution that I probably should have remembered that remedy but I completely forgot about it until this issue came up for someone else. Synchronizing is apparently this vague feature that, when you need it, is great and it’s not exactly clear when you might need it but, it seems that perhaps when surrendering licenses is involved, that might be one of those times when things get a little touch and go. So, before I forget, please add this to our collective memory: when licenses are there and yet they don’t seem to be recognized by the software that requires the license, hit the Synchronize button. Hopefully that’ll help somebody if they run into similar trouble. Cheers, Slau -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
