To add to Slau's post I was the one who had the trouble with the upgrade! Actually the biggest issue I had was surrendering the license at first. Just remember when you are upgrading your iLok manager to uninstall the old one before you install the new one. When you launch the iLok manager it will ask you to upgrade. I think if you upgrade after uninstalling, the surrender will go smoother. I installed the new manager over the old one and found that there were some issues with reading with the arrow keys. Also when I did try to surrender the license I got an error saying that the iLok key was faulty and the process was not able to complete. I ended up losing one of my authorizations and had to re-authorize another license to surrender for the new upgraded license. If you make sure to uninstall the old manager before you install the new one, I think your surrender should go smoother than mine went… Also if you find that some of your licenses are not authorizing your software, just remember to synchronize your licenses in the view menu. Hope this helps, Vinny Email: vinnypedu...@gmail.com
> On Oct 4, 2016, at 11:32 PM, Slau Halatyn <slauhala...@gmail.com> wrote: > > The other day I upgraded to 12.6 and scratched my head a bit over the whole > surrendering of licenses because of the new scheme of allowing third-party HD > interfaces to be used with Avid HDX cards. To be fair, I didn’t read any > upgrade instructions and didn’t prepare for the change. That said, everything > worked out fine. At least one other person on the list did experience an > inexplicable malfunction with third party licenses which, unfortunately > because it was over the weekend, couldn’t get any tech support. In the end, > it seems that the solution in this case was to use the Synchronize command in > the iLok License Manager to restore the licenses that weren’t working. > > I recall having a problem quite some time ago where something wasn’t working > for me, and I can’t remember what it was but, it drove me nuts. I finally > called Avid tech support and they had me synchronize my iLok and the problem > was resolved. Frankly, it seemed like such a simple solution that I probably > should have remembered that remedy but I completely forgot about it until > this issue came up for someone else. Synchronizing is apparently this vague > feature that, when you need it, is great and it’s not exactly clear when you > might need it but, it seems that perhaps when surrendering licenses is > involved, that might be one of those times when things get a little touch and > go. > > So, before I forget, please add this to our collective memory: when licenses > are there and yet they don’t seem to be recognized by the software that > requires the license, hit the Synchronize button. Hopefully that’ll help > somebody if they run into similar trouble. > > Cheers, > Slau > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to ptaccess+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to ptaccess+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
