Hey man,
It took me some time to figure this out as well.

What I do: open the Avid Application Manager. Navigate to the word “apps,” then 
issue the move mouse pointer to VO cursor command. Check that the apps button 
is on screen by issuing the command to speak what’s under the mouse. If it says 
the same location as when VO navigated there, click on it. Now navigate to 
download directly to the right of Pro Tools. Repeat the mouse pointer steps to 
make sure download is visible. If it is, clicking will begin and the button 
will be dim. If at any time the pointer doesn’t sync with the VO cursor, the 
element in question is not visible, and won’t function. Look for a horizontal 
scroll bar, move pointer to VO cursor, issue a mouse down, focus on the 
element, move pointer to VO cursor, issue a mouse up, and try the element 
again. It usually works, but try moving the scroll bar elsewhere if it doesn’t. 
Note that speaking item under mouse pointer must be done after moving pointer 
to VO, because just issuing the move command will always speak VO cursor focus, 
even if not visible. Querying after moving pointer will say what’s actually 
there.

Good luck man, hope this helped!

Sent from my iPhone

> On Jun 29, 2018, at 16:27, Steve Sparrow <[email protected]> wrote:
> 
> Hi guys. I’m trying to find the update to protools on the avid site. I am 
> currently running protools 2018.1, but would like to update to 2018.4. I have 
> a subscription that expires in december. So I’ve logged into my account, but 
> i’ve searched everywhere, and can’t find where to download the update. The 
> only thing i can find is that I have one product, which is protools. I’ve 
> tried clicking on this and other things, but to no avail thus far.
> Thanks for any help on this.
> Steve
> 
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