Luke Kanies wrote: > As is probably obvious, I've scaled back my free online support and my > attempts at fixing every bug ever, but a certain amount is still
There is dangerous territory nearby: Paying customers have a higher expectation of a smooth out-of-box-experience, than open source users; to make this happen it is necessary to debug vigorously. However, open source users tend to chafe at the thought of a "community" version intentionally left buggy while a "pay" version is fixed. I think the only clean way out of this is a lot of debugging. Related to this, I can tell you from personal experience in commercial software: support costs can be an enormously drain. The most effective way to keep them down is with relentless quality improvement: kill bugs, make features more comprehensible, document, make failure modes gentle, make errors clear, etc. -- Kyle Cordes http://kylecordes.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-users@googlegroups.com To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en -~----------~----~----~----~------~----~------~--~---
