Hi Rob,
Rob Weir schrieb:
So we are consistent with this, what is the recommended action? What
do we do when we receive a defect report that is not a defect but is a
request for enhancement, or a request for a new feature?
I've been marking them as Resolved/Invalid and adding a comment that
says they are not a bug.
Is this correct? Or is there a better way to process these?
If the description is clear, then it is a request for enhancement or
feature and you change the type. If you know, that such a feature is not
possible with the current file format, you should add a comment about that.
A feature request is invalid, when the issue mixes several requests. You
can explain it and say, that we need issues with a single topic.
It might be worth to look for duplicates, because a lot of wishes are
not really new. Having split them in a number of issues hides how much
the feature is wished. If the feature request is very old, it might be
no more relevant, then you can close it. Sometimes the feature is
already implemented, then you can close the issue as fixed in (actually)
AOO3.4.1.
Kind regards
Regina
