On Mon, Jan 28, 2013 at 8:19 PM, Giorgio Gentili <[email protected]> wrote: > Il 20/01/2013 23:35, Rob Weir ha scritto: > >> On Fri, Jan 18, 2013 at 6:12 PM, Giorgio Gentili >> <[email protected]> wrote: >>> >>> Hi, >>> I completed check of the bug assigned to me , I confirmed only 2 bugs, >>> the >>> others, for different reasons, in my opinion are no more relevant. >>> I would like to continue. >> >> Hi Giorgio, good work with the two confirmations. The goal should be >> to resolve all bugs, even the ones we can't confirm. So how do we do >> that? >> >> There are a few basic reasons why you might not be able to confirm a bug >> report: >> >> 1) The bug is already fixed in the current release. If that is true >> you might be able to find the original bug report for the fixed bug by >> searching Bugzilla. But no guarantees. >> >> 2) The bug is intrinsically random. For example, with memory >> corruption, it might show up some times, but not others. >> >> 3) The user's instructions are incomplete and missing details needed >> to reproduce the bug. >> >> 4) User error -- the misunderstand the product or ran into unrelated >> issues (failing hardware, etc.) >> >> When you cannot confirm a bug, you need to decide what the next step >> should be. Was the bug report incomplete missing details? If so, post >> a comment, explaining what steps you did and saying it worked for you. >> This might lead to an exchange of comments with the user as you >> converge on a better understanding of what steps are needed to show >> the bug. >> >> Or, if you think the bug report was clear and are confident that the >> bug does not exist, then you can just mark the bug as >> Resolved/Irreproducible. Still explain what steps you tried and your >> confirmation. A bug report can always be re-opened if the user (or >> someone else) can show how to reproduce it. >> >> So, one way or another you should indicate the next stage for the bugs >> you reviewed. >> >> -- If it is a nonconfirm, but you are waiting for more info from the >> user, then set the "needmoreinfo" keyword for the bug. >> >> -- if it is a nonconfirm and you are confident that there is no bug >> here (already fixed, user error, etc.) then mark it as >> Resolved/Irreproducible or Resolved/Invalid. >> >> Give that a try and I'll get you some new bugs to look at. >> >> Thanks! >> >> -Rob >> >>> Regards >>> Giorgio > > > Hi Rob, > I completed, I hope in a satisfying way, my checks. > Giorgio
Hi Giorgio, yes this looks great! I'll send you some more reports to look at, OK? -Rob >
