Il 29/01/2013 15:33, Rob Weir ha scritto:
On Mon, Jan 28, 2013 at 8:19 PM, Giorgio Gentili
<[email protected]> wrote:
Il 20/01/2013 23:35, Rob Weir ha scritto:
On Fri, Jan 18, 2013 at 6:12 PM, Giorgio Gentili
<[email protected]> wrote:
Hi,
I completed check of the bug assigned to me , I confirmed only 2 bugs,
the
others, for different reasons, in my opinion are no more relevant.
I would like to continue.
Hi Giorgio, good work with the two confirmations. The goal should be
to resolve all bugs, even the ones we can't confirm. So how do we do
that?
There are a few basic reasons why you might not be able to confirm a bug
report:
1) The bug is already fixed in the current release. If that is true
you might be able to find the original bug report for the fixed bug by
searching Bugzilla. But no guarantees.
2) The bug is intrinsically random. For example, with memory
corruption, it might show up some times, but not others.
3) The user's instructions are incomplete and missing details needed
to reproduce the bug.
4) User error -- the misunderstand the product or ran into unrelated
issues (failing hardware, etc.)
When you cannot confirm a bug, you need to decide what the next step
should be. Was the bug report incomplete missing details? If so, post
a comment, explaining what steps you did and saying it worked for you.
This might lead to an exchange of comments with the user as you
converge on a better understanding of what steps are needed to show
the bug.
Or, if you think the bug report was clear and are confident that the
bug does not exist, then you can just mark the bug as
Resolved/Irreproducible. Still explain what steps you tried and your
confirmation. A bug report can always be re-opened if the user (or
someone else) can show how to reproduce it.
So, one way or another you should indicate the next stage for the bugs
you reviewed.
-- If it is a nonconfirm, but you are waiting for more info from the
user, then set the "needmoreinfo" keyword for the bug.
-- if it is a nonconfirm and you are confident that there is no bug
here (already fixed, user error, etc.) then mark it as
Resolved/Irreproducible or Resolved/Invalid.
Give that a try and I'll get you some new bugs to look at.
Thanks!
-Rob
Regards
Giorgio
Hi Rob,
I completed, I hope in a satisfying way, my checks.
Giorgio
Hi Giorgio, yes this looks great!
I'll send you some more reports to look at, OK?
-Rob
Hi Rob, Ok thanks
Giorgio
