I want to unsubscribe from this e-mail list Thanks, Debra Kohli ---- Rob Weir <[email protected]> wrote:
============= On Wed, Feb 27, 2013 at 3:17 PM, AOO Volunteer <[email protected]> wrote: > Hi > > Confirming bugs for quite a time now but don't know if what I do is > correct/wrong, useful/useless. > > Is there a way to get feedback on the work done? > I took a look as well. I think you are doing a great job on the technical side of the tasks, trying to figure out what the user is talking about, reproducing the issues, etc. That's the hard part and you are doing great with that. A few tips on the process side, mainly with some fields in Bugzilla that you could use: -- When you successfully confirm a defect, be sure to set the "Last Confirmation On" field as well. I see you give the version info in your comment, but it is good to set this "Last Confirmation On" as well. That way we can define search filters for defects that have not been confirmed on a recent release. -- Consider adjusting the issue severity field, adjusting it higher or lower depending on the bug. If it is a crash, it should be higher than normal. If it is a harmless UI issue, maybe it is lower than normal. -- When you ask the user for a file, or need other information from them, be sure to set the "needmoreinfo" value into the Keywords field. That way we can more easily search for issues where we are waiting for the user. Finally, in this one issue I was confused. You marked it as confirmed, but your comment makes it sound like you did not see what the user reported. Your comment sounds like the data imported corrected: https://issues.apache.org/ooo/show_bug.cgi?id=87885 Oh, one other thing: Could you add your information to this wiki page? https://cwiki.apache.org/confluence/display/OOOUSERS/QA+Testing+Preferences Thanks for your hard work! -Rob > Thank you! --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
