hitchies wrote: > Re; > This does not apply to Seagate (and Maxtor) or Western Digital. They do > not ask for any information other than disk serial number. > Tony > ======================= > Tony must think I imagined it ;-) > > But, in case it is of further interest ,I copy two correspondences (from > April 2004) below. I have a lot more including something 'formal' from > Dell's legal dept! What a con! Next time this happens simply take out the hard disk and send it alone. That is what I did with a HD in a Compaq laptop that was way out of guarantee and not a murmur.
Yep - that confirms I will *never* buy from Dell - they are crooks to take that attitude. Tony > > Regards to all, > > John in Wales > ================================== >>From ME > .................. > Can you help with this please? I bought from DELL (as I have told them) > because I knew that they used only the best third-party suppliers. I have > explained to them that surely (as it is stated by you on the device) it is > underwritten by you - so why should DELL hesitate? In effect, to put it > starkly, this situation puts MAXTOR - as well as DELL- in a bad light. > ..................... > > ============= >>From DELL - > > Please include the following line in all replies. > Tracking number: ET20040309_0000006363 > > Dear John. > > Thank you for contacting Dell Hardware e-support and services > > I understand your concern, but sorry to say that Dell treats > only warranty issued on the time of purchase, not the warranty > from the manufacturer. > > Once the part is purchased by any vendor and sent by Dell it > is Dell's product and we will not consider the warranty of the > manufacturer. > > I have even discussed the same with my manager and we will not > be able to help you in this issue. > > ========================= >>From MAXTOR - > > Thank you for your email. When Maxtor sells hard drives to Computer > Manufacturer's, they also sell the warranty of the drive to the PC > Manufacturer. Therefore in this case Dell now owns the warranty of Maxtor > drives which they use in their PCs. Maxtor no longer cover the warranty of > their drives once the drives have been sold to PC Manufacturers. > > If you have any other queries, please do not hesitate to contact us again. > > Kind Regards, > Edwina Fogarty, > Customer Support, > Maxtor Ireland. > ======================== > end-jgh > > _______________________________________________ > QL-Users Mailing List > http://www.q-v-d.demon.co.uk/smsqe.htm > -- QBBS (QL fido BBS 2:257/67) +44(0)1442-828255 [EMAIL PROTECTED] http://firshman.co.uk Voice: +44(0)1442-828254 Fax: +44(0)1442-828255 Skype: tonyfirshman TF Services, 29 Longfield Road, TRING, Herts, HP23 4DG _______________________________________________ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
