>> I've visited their policies and as far as I can tell i'm following all >> their rules. Also, if a remote mailserver returns a 250 doesn't that >> mean the server is accepting responsibility for delivering the >> message? So if the message gets dropped without a bounce (and >> without going into any mailbox folder), shouldn't that be considered >> a bug?? > You're dealing with a very big company who I'm sure gets a lot of > requests. You should make sure you send your request from your hotmail > account too, just to be sure they got it. Don't expect an immediate > response unless you have money to spend. Remember that there are real > poeple who are going to read your email, so try to be polite and > considerate while you stick to your problem and not your judgement > statements. If you open your message by telling them that they have a > problem in their system or a bug, I doubt that message will go much > further than the deleted folder. What do you think? I'm guessing that MS > doesn't have a great deal of incentive to fix your problems, so try real > hard to be humble.
I guess this is getting a little off-topic as it's not a qmail-ldap related problem, but I also think somebody else on the list may be on the same situation so this info could be useful to him: As Russ said, your argument is OK but that won't make your mails reach their destination. We have (had?) this problem too. A couple of months ago >90% of our mails to Hotmail were blocked, now we're almost everyday under 10%. Here's what we've done: - visit postmaster.msn.com, read their recommendations, postmaster services, etc. - define SPF records for all our domains. I'm not a SPF believer, that's why we weren't using it yet. Now we just have "v=spf1 +mx ?all" so NOTHING should ever be dropped, but at least now we publish that our mails SHOULD come from the MX servers. YMMV. And inform them, there's a mail address somewhere on the postmaster page. They seem to care. - subscribe to their SNDS service and check it EVERYDAY. It will show you on a daily basis: mails received at Hotmail from your IPs; approx. % blocked by SPAM (green = <10%, yellow = 10%<SPAM<90%; red= >90%); num. of mails received in some of their spamtrap accounts (they won't tell which ones, though); sometimes, a sample mail marked as SPAM *BY A USER*. With this info from SNDS, we've unsubscribed from our mailing services (newspaper related stuff, daily news and the like, opt-in/opt-out in place) every user that marked some of our mails as SPAM. Don't ask me why they mark them as SPAM instead of trying to unsubscribe from the list if they're no longer interested... They may find it more convenient/easier/don't know the consecuences/don't give a shit about them. After four-five months of defining the SPF records and unsubscribing around 4-5 users weekly from our services, we've experienced a sharp drop (from red to green) on the % of our mails blocked by Hotmail. By the way, in the meantime I recommended all our users to avoid using Hotmail and try to switch all their Hotmail-using friends/clients to Gmail or the likes. If I could I would have just ignored the issue. Screw Hotmail and their shitty service. But there's bussiness going on here, and some of those mails HAD to reach their destination. I can't play games with my customer's mails, even if Hotmail thinks they can with theirs. Hope it helps. Regards,
