> hey all,
> i was wondering if anyone knew of a package that did this, or perhaps
> something qmail might allready have that will round robin messages to
> different rcpt's, for example:
Hiya ...
I have written a program that does just this, we use it for our help@rucus
address. It round robins between any number of people, and does mail
threading (so that one person always deals with the same query irrespective
of the number of messages sent). It also ensures that all outgoing and
incomming mail can be archived (usefull for preparing faqs, etc) and
provides a followup method for unresolved queries.
Basically each message is issued with a ticket and a unique id number which
is used by the program to keep track of, and distribute the mail. The
information is stored in a flatfile database that is easily queried (grep :)
when people want to make follow up queries.
The program wasn't originally intended for distribution (arm pulling by
other sysadmin who is on this list ;) so is rather poorly documented. The
code should be self explanitory though.
If you would like to look at and/or play arround with the script, it is
available under GPL from
ftp://rucus.ru.ac.za/pub/mail/other/tracker.tgz
All I ask is that you let me have a copy of any improvements that you make :)
Oh, and I am not on this list, so please direct any comments/queries to me
at the email address below.
- Guy
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