elite, thats exactly what i need. i was gonna take the code someone else
had posted and write my own ticketing system, but this is much cooler.
thanks to everyone.
-xs
On Tue, 16 Mar 1999, Guy Antony Halse wrote:
>> hey all,
>> i was wondering if anyone knew of a package that did this, or perhaps
>> something qmail might allready have that will round robin messages to
>> different rcpt's, for example:
>
>Hiya ...
>
>I have written a program that does just this, we use it for our help@rucus
>address. It round robins between any number of people, and does mail
>threading (so that one person always deals with the same query irrespective
>of the number of messages sent). It also ensures that all outgoing and
>incomming mail can be archived (usefull for preparing faqs, etc) and
>provides a followup method for unresolved queries.
>
>Basically each message is issued with a ticket and a unique id number which
>is used by the program to keep track of, and distribute the mail. The
>information is stored in a flatfile database that is easily queried (grep :)
>when people want to make follow up queries.
>
>The program wasn't originally intended for distribution (arm pulling by
>other sysadmin who is on this list ;) so is rather poorly documented. The
>code should be self explanitory though.
>
>If you would like to look at and/or play arround with the script, it is
>available under GPL from
>
>ftp://rucus.ru.ac.za/pub/mail/other/tracker.tgz
>
>All I ask is that you let me have a copy of any improvements that you make :)
>
>Oh, and I am not on this list, so please direct any comments/queries to me
>at the email address below.
>
>- Guy
>--
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