Eric Shafto <[EMAIL PROTECTED]> wrote:
>
>Russ, your criticism is valid, but not helpful. It would have taken
>less effort for you to tell Kyle what info he should be providing. If
>people doesn't know how to solve the problem themselves, they may well
>not know what information is important or relevant to help troubleshoot.
> Maybe this should be a FAQ.
I just posted this yesterday:
] 1) What did you do? Specifically, which config files did you modify,
] and what did you put in them. Don't say "..create a
] .qmail-domain-com-default file with the email address...", say,
] "I did echo [EMAIL PROTECTED]
] >/var/qmail/alias/.qmail-example-com-default". Don't leave
] anything out; e.g., what, if anything, did you put in
] /var/qmail/control/virtualdomains? Don't "sanitize" your data: if
] the domain in question is foobar.com, don't call it
] "domain.com". The output of "qmail-showctl" is often useful. It
] often helps to know what OS/hardware/qmail release you're
] running, too.
]
] 2) What did you expect to happen? Describe the details of your test.
]
] 3) What actually happened? The detailed results of the test,
] including log file snippets and copies of messages, including
] headers, if appropriate.
]
]Details, details, details. Usually, overly general requests are
]ignored on this list because we don't have the time/desire to coerce
]information out of people who don't provide even the basics when
]asking a question.
-Dave
