----- Original Message -----
From: Greg Owen <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Fri 17 Dec 1999 14.12
Subject: RE: Qmail daemon messages
> <opinion>
> The problem you are having is not the default messages - it is
> newbie email users. I am consistently amazed how many people have trouble
> getting their own email address correct, much less analyzing bounce
messages
> of ANY format.
>
> I have yet to find a good patch for this problem.
> </opinion>
I've found a solution of sorts. People have an obnoxious tendency to reply
directly to qmail's bounce messages. I guess they think there's a little
tiny human inside the computer shuffling messages around from mailbox to
mailbox, and when he can't find a mailbox he types out a little message
saying sorry. Then people reply saying "oh could you try this instead," as
if this is directory assistance and whoops, they got the wrong city again,
it's West Blunfingburg, not East Blunfingburg..
Anyway, I changed the default "from" address for bounces from "postmaster"
to "qmail." I then set up "qmail@" to be an autoresponder that nicely tells
the person that they need to actually bother reading the error message next
time. postmaster mail still goes to me if someone has a legitimate "can you
help me locate this address" query.
If you'd like to see the actual autoresponder message, send an email to
[EMAIL PROTECTED] Feel free to steal this idea for your own use.
shag
=====
Judd Bourgeois | CNM Network +1 (805) 520-7170
Software Architect | 1900 Los Angeles Avenue, 2nd Floor
[EMAIL PROTECTED] | Simi Valley, CA 93065
Quidquid latine dictum sit, altum viditur.
