Dave Sill <[EMAIL PROTECTED]> wrote:
>
> I'm a pretty laid-back person, and I've been in customer service long
> enough to deal effectively with inanity. I might think "AARRGGHH!!
> RTF{M|FAQ|LWQ} you dolt!", but that rarely ends up in the response.
At FORE systems we had a phone support person who would shout those
things, so loud that everybody in building one could hear it. He was
astoundingly imaginative and colorful, and many of his remarks are not
printable.
Eventually, somebody spied on his work, and noticed that he was deftly
using the mute button on his phone. He could interject these
incredible outbursts, while speaking levelly and courteously at all
times to the customer. Amazing.
Len.
--
Frugal Tip #55:
Get yourself a realistic-looking mongoose costume. Then, rent yourself
out to somebody who wants a rented mongoose.
