On Tue, 9 May 2000, Steve Wolfe wrote:
> Back in the day when I did tech support, that sort of thing wasn't
>uncommon at all. We were all pretty good at doing things like carrying on
>conversations with other techs, playing hackysack, etc., while helping
>customers, unbeknownst to them. Every once in a while, we'd get a "noisy"
>mute button that would click, and if they asked what it was, we'd just tell
>them in was phone noise.
Well, i dont have a mute button on my phone here, but i just turn my
speakers down and continue to frag people away in tribes... :)
> As to forgetting the mute button was on, I once found out the hard way
>that the phone's mute button *didn't work*, when I muttered "moron", and
>the customer heard me... : )
I've yelled "at" customers after i've hung up, but there have been times
when i didnt hang up, and you never know if the customer heard you or not.
You thought you hit the hang up button, but didnt, you know what i mean?
:)
> I wish I could go on about the things that people said to me, the things
>I said to people, and the things I heard other techs say - but it would be
>a novel. Technical support is definitely a unique learning experience....
>
>steve
Oh god. I do tech support for the internet and computer store here, trust
me, i have some doozies of my own :)
_ __ _____ __ _________
______________ /_______ ___ ____ /______ John Gonzalez/Net.Tech
__ __ \ __ \ __/_ __ `__ \/ __ /_ ___/ MDC Computers/netMDC!
_ / / / `__/ /_ / / / / / / /_/ / / /__ (505)437-7600/fax-437-3052
/_/ /_/\___/\__/ /_/ /_/ /_/\__,_/ \___/ http://www.netmdc.com
[---------------------------------------------[system info]-----------]
12:55pm up 105 days, 19:52, 6 users, load average: 0.37, 0.31, 0.45
