How exactly is my MUA broken?

I've included the original text of the message I've responded to.  I've
simply chosen not to add anything to the beginning of each line of the
original message.

Now, you've resorted to name calling?  Quite the original.

How does a request for common courtesy indicate a need for professional
help?

Telling someone to RTFM would be helpful, if the manual being referenced as
indicated.  As there are several files in the qmail distribution that all
refer to other documents, it is possible that some may not locate the
correct manual.

When exactly did I call Dave Sill an asshole?  I simply made meantion that
his HOWTO did not assist in my configuration of qmail.  This is not a
derogatory statement in any fashion.  Simply a statement of fact.  As for
providing clarifications to the document, I very well may once I have qmail
configured the way I would like it.

If you see the questions of users on this list as bothersome, I'm sorry.
However, as membership to the list is voluntary, you are not being forced to
read them.  In short, if you don't like them, don't read them.  

What brings me to post?  Simple, I like to help people learn more about
computing.  I also like to learn what I can where I can.  Again, I'm sorry
this doesn't fight your perception of the computer industry.

Jamin W. Collins


-----Original Message-----
From: Robin S. Socha [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, November 29, 2000 9:19 AM
To: qmail mailing list
Subject: Re: List Courtesy (was Newbie question)


* Jamin Collins <[EMAIL PROTECTED]> whines:

> I may be out of line here.  However, this is not the first time I've
> seen snappy rude responses from people in response to others asking
> for help.  I am simply quoting this message as it is the most recent.

*sigh* Is it September again? Just for completeness' sake: not only is
your MUA broken to the degree of utter braindeadness, you've also included
60 linux of *un*quoted quotes. Has anyone called you a clueless luser
lately?

> There is a certain level of experience necessary to know what may or
> may not be needed to diagnose a problem.  As many of the people
> posting without this level of information are new to either Linux or
> qmail (or both) there needs to be some understanding on everyone's
> behalf.  

Like what? If you need professional support, there are links galore on
http://qmail.org/. If you want to be spoonfed, you're simply looking in
the wrong place.

> And telling someone to RTFM is normally of little to no help.  

The qmail docs are terse but exhaustive. We're not talking about running
$PORNO_VIEWER.exe but about a mail server - if you're too stupid to
manage even the initial setup, you *just* *don't* *need* *one*.

> As for qmail, I will be the first to tell you that LWQ and the
> installation instructions with qmail itself are for the most part
> highly inadequate.

Not quite. They're just not idiot-proof. But you've found that our
yourself already.

> I tried setting qmail up just from the instructions included with the
> source twice, with no luck.  

See, that's your problem: contrary to popular superstition (fed by the
New Cultural Imperialism from Redmond) it does not take /luck/ to install
software. It takes /knowledge/. You appear to have neither. Well, tough
luck.

> Additionally, I tried LWQ twice, with no luck.  

Yeah, right, Dave Sill really *is* an asshole: charging breathtaking
amounts of money for his crappy docs and not even dumbing them down so
that an amoeba^W^Wyou can understand them. It's free software, lackwit:
contribute nothing, expect nothing. Why didn't you fix the passages that
were "inadequate" and send Dave the patches, Jamin?

> [...] The documentation that currently exists is really only helpful
> to someone that has already installed the software once before.

Ummmm... nope.

> [...] Snapping at a user asking for help will accomplish nothing more
> than making the user angry and hesitant from posting in the future.

Do I care about angry lusers? I don't think so. Is it a Good Thing if
they don't bother people trying to get some work done? Sure is. So there.

> IIRC, these are not the goals of this list or any other support list.

It might come as a suprise to you and your likes, but this is /not/ a
support list. It's a discussion list. If you want support, you can find
the links to comm...

> All I ask is that common courtesy be extended to those asking for
> help.

Sure. Now, be a kind luser and do your reading. When you're done and
have reached the minimum level of cluefullness required for running an
internet service, come back and ask informed questions.

Sometimes I wonder what brings people like you to posting this whining
luser shit over and over and over again? This is not your new-age pink
treehuggers society - this is a technical discussion list. IT-Darwinism,
y'know? Survival of the brightest and, like, stuff. Huh-huh.
-- 
Robin S. Socha 
Enhanced for MSIE 5.5: <http://socha.net/>

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