You're missing something here... Not sure what, but something's missing. He's either using another mail client to check via IMAP from home, or something...
Is he checking mail from his phone? Perhaps that client has something set. Does he use Squirrelmail? I believe there's a setting in there that empties the trash when logging off. I believe Outlook or Outlook Express also has settings that empty the trash when logging off... Drill him about where he checks mail from... All of the places he checks from. Or, switch up, and talk to the colleague that has the same thing. You might get more information from him. I agree with the previous post about getting them to change their method of handling mail and not trashing mail they want, but sometimes that's easier said than done... If you can find the offending culprit that's deleting the trash, you might save yourself some heartache. The thing I've never liked about having clients use IMAP is, they then store Gig's of worthless mail on my server, versus their PC... I usually set up their clients so that the POP the mail, leave it on the server for 10 days, then remove it. That usually gives them enough time to get their mail at home/office/phone, and prevents years worth of their porn links from piling up on my server... Any, keep looking. You'll find they both have second mail clients somewhere that are deleting the trash. Mike -----Original Message----- From: Dan McAllister [mailto:[email protected]] Sent: Monday, August 22, 2011 10:18 AM To: [email protected] Subject: Re: [qmailtoaster] Re: Trash being emptied for some users but not all On 8/22/2011 11:22 AM, Eric Shubert wrote: > On 08/22/2011 08:04 AM, Maxwell Smart wrote: >> On 08/22/2011 07:31 AM, Dan McAllister wrote: >>> Greetings QMailers... >>> >>> I have a client who's hopping mad because his Trash folder is being >>> cleaned out periodically & he clearly does not want this to happen. >>> >>> He reports that this is happening on his system and a colleagues, but >>> not everyone on the domain. >>> >>> I suspect his Thunderbird client is doing some kind of trash >>> management... but these are all IMAP accounts, so Thunderbird >>> shouldn't be worrying about folder sizes... should it? >>> >>> Any ideas -- or anyone else chased this ghost -- would be greatly >>> appreciated. >>> >>> Thanks >>> >>> Dan >>> IT4SOHO >> There is a setting in Thunderbird under Account Settings >Syncronization >> and Storage that could be your culprit. > And which setting would that be? The Junk Mail and Synchronization & Storage settings are all set to NEVER delete messages... And the qtp-clean-trash is NOT in my active cron folders... ---------------------------------------------------------------------------- ----- Qmailtoaster is sponsored by Vickers Consulting Group (www.vickersconsulting.com) Vickers Consulting Group offers Qmailtoaster support and installations. If you need professional help with your setup, contact them today! ---------------------------------------------------------------------------- ----- Please visit qmailtoaster.com for the latest news, updates, and packages. To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected] --------------------------------------------------------------------------------- Qmailtoaster is sponsored by Vickers Consulting Group (www.vickersconsulting.com) Vickers Consulting Group offers Qmailtoaster support and installations. If you need professional help with your setup, contact them today! --------------------------------------------------------------------------------- Please visit qmailtoaster.com for the latest news, updates, and packages. To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
