You're missing something here... Not sure what, but something's missing.
He's either using another mail client to check via IMAP from home, or
something...
Is he checking mail from his phone? Perhaps that client has something set.
Does he use Squirrelmail? I believe there's a setting in there that empties
the trash when logging off. I believe Outlook or Outlook Express also has
settings that empty the trash when logging off...
Drill him about where he checks mail from... All of the places he checks
from. Or, switch up, and talk to the colleague that has the same thing.
You might get more information from him.
I agree with the previous post about getting them to change their method of
handling mail and not trashing mail they want, but sometimes that's easier
said than done... If you can find the offending culprit that's deleting the
trash, you might save yourself some heartache.
The thing I've never liked about having clients use IMAP is, they then store
Gig's of worthless mail on my server, versus their PC... I usually set up
their clients so that the POP the mail, leave it on the server for 10 days,
then remove it. That usually gives them enough time to get their mail at
home/office/phone, and prevents years worth of their porn links from piling
up on my server...
Any, keep looking. You'll find they both have second mail clients somewhere
that are deleting the trash.
Mike
-----Original Message-----
From: Dan McAllister [mailto:d...@it4soho.com]
Sent: Monday, August 22, 2011 10:18 AM
To:qmailtoaster-list@qmailtoaster.com
Subject: Re: [qmailtoaster] Re: Trash being emptied for some users but not
all
On 8/22/2011 11:22 AM, Eric Shubert wrote:
On 08/22/2011 08:04 AM, Maxwell Smart wrote:
On 08/22/2011 07:31 AM, Dan McAllister wrote:
Greetings QMailers...
I have a client who's hopping mad because his Trash folder is being
cleaned out periodically& he clearly does not want this to happen.
He reports that this is happening on his system and a colleagues, but
not everyone on the domain.
I suspect his Thunderbird client is doing some kind of trash
management... but these are all IMAP accounts, so Thunderbird
shouldn't be worrying about folder sizes... should it?
Any ideas -- or anyone else chased this ghost -- would be greatly
appreciated.
Thanks
Dan
IT4SOHO
There is a setting in Thunderbird under Account Settings>Syncronization
and Storage that could be your culprit.
And which setting would that be?
The Junk Mail and Synchronization& Storage settings are all set to
NEVER delete messages...
And the qtp-clean-trash is NOT in my active cron folders...
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