Hello Angus, Wednesday, July 23, 2014, 2:20:45 PM, you wrote:
> Diana Calder wrote: >> I have an odd problem with one user account. When trying to login to >> Squirrelmail, the login will hang for several seconds then result in: >> >> ERROR: Connection dropped by IMAP server. >> >> [ ... snip ... ] >> >> A possible symptom or secondary issue is that the problem account is >> using 78% of its 1Gb quota ... He has about 700 >> messages in his Inbox ... > That might be the issue. > I've seen SquirrelMail serve up blank pages, apparently due to timeout > issues, when trying to open mail folders that contained very large numbers > of messages. I'd give serious consideration to the possibility that > something like that is happening here. <snip> Rather than mucking about with the directories on the server as admin, I decided to just use his The Bat! POP3 account to Dispatch Mail on Server - All Messages. I'm not quite sure when or how but, at some point, his POP3 settings had obviously been changed to leave everything on the server, then changed back to delete from server when deleted from The Bat! but NOT changed back to delete everything else from the server after a set length of time - he had messages on there dating back to about a year after he started working here. Not only did he have messages going back 3 years, he also had messages with huge attachments. I somewhat arbitrarily decided that, since he was using POP3, anything that was previously downloaded was fair game, and deleted everything more than 90 days old from the server. While that took him down to only using 16% of his 1Gb quota, it did not immediately correct the login issue. However, when I tested again this morning, I was able to login with his account via Squirrelmail. So, whether it was really the messages that I cleared out or something else entirely, I don't know. We'll see what happens over the next little while. Especially when I move his The Bat! account over to IMAP, as we've been slowly but steadily migrating all of our user accounts from POP3 (client) & IMAP (webmail) to IMAP only. Considering the way that his account has been acting, I'll probably hold off on it till the very end. I'm also reconsidering that 1Gb quota that some staff members were given. Realistically speaking, if large numbers of messages may cause Squirrelmail issues, it might be best to drop that down to 500Mb. -- Best regards, Diana Calder mailto:[email protected] Automation Technician (519) 776-5241 x.131 Essex County Library Essex, ON --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
