On 07/28/2014 06:45 AM, Diana Calder wrote:
Hello Eric,

Friday, July 25, 2014, 7:13:21 PM, you wrote:

On 07/25/2014 10:45 AM, Diana Calder wrote:
Thursday, July 24, 2014, 6:57:21 PM, Eric wrote:

On 07/24/2014 06:39 AM, Diana Calder wrote:
I have an odd problem with one user account. When trying to login to
Squirrelmail, the login will hang for several seconds then result in:

ERROR: Connection dropped by IMAP server.
Query: LOGOUT

This is now happening with more than one user account. The problem has
returned on the one that I *thought* I had fixed plus it's showing up
on multiple other accounts. Yet some still work.


<snip>

Anybody have any suggestions? I'm just about ready to give in and do a
fresh install of CentOS and Qmail, then import all of my old messages.
Except that I'm not entirely certain that the problem won't follow the
old messages to a new box.


Please post result of:
# doveconf -n

[root@qmail ~]# doveconf -n
# 2.2.7: /etc/dovecot/dovecot.conf
# OS: Linux 2.6.32-431.20.3.el6.x86_64 x86_64 CentOS release 6.5 (Final) ext4
auth_cache_size = 32 M
auth_mechanisms = plain login digest-md5 cram-md5
debug_log_path = /var/log/dovecot-debug.log
default_client_limit = 1024
disable_plaintext_auth = no
first_valid_gid = 89
first_valid_uid = 89
log_path = /var/log/dovecot.log
login_greeting = Dovecot toaster ready.
mail_debug = yes
mail_location = maildir:/home/vpopmail/domains/essexcountylibrary.ca/%n/Maildir
mail_plugins = " quota"
namespace {
   inbox = yes
   location =
   mailbox Drafts {
     auto = subscribe
     special_use = \Drafts
   }
   mailbox Sent {
     auto = subscribe
     special_use = \Sent
   }
   mailbox "Sent Messages" {
     auto = no
     special_use = \Sent
   }
   mailbox Spam {
     auto = create
     special_use = \Junk
   }
   mailbox Trash {
     auto = subscribe
     special_use = \Trash
   }
   prefix =
   separator = .
   type = private
}
passdb {
   args = cache_key=%u webmail=127.0.0.1
   driver = vpopmail
}
plugin {
   quota = maildir:ignore=Trash
   quota_rule = ?:storage=0
}
protocols = imap pop3
service imap-login {
   process_limit = 300
   process_min_avail = 5
   service_count = 0
}
service pop3-login {
   service_count = 0
}
ssl_cert = </var/qmail/control/servercert.pem
ssl_key = </var/qmail/control/servercert.pem
userdb {
   args = cache_key=%u quota_template=quota_rule=*:backend=%q
   driver = vpopmail
}
protocol imap {
   imap_capability = IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE 
SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN 
NAMESPACE UIDP LUS LIST-EXTENDED I18NLEVEL=1 ESEARCH ESORT SEARCHRES WITHIN 
CONTEXT=SEARCH LIST-STATUS
   imap_client_workarounds = delay-newmail
   mail_max_userip_connections = 0
   mail_plugins = " quota imap_quota"
}
protocol pop3 {
   pop3_client_workarounds = outlook-no-nuls oe-ns-eoh
   pop3_fast_size_lookups = yes
   pop3_lock_session = yes
}


Also, how many SM users are there, and how many IMAP that are not SM?

All users (about 94 total) have access to Squirrelmail. Of those 94,
most only sign in maybe once a week, if that, and 27 accounts would
only rarely sign in to Squirrelmail - usually when out of office.
Non-SM IMAP - the 27 accounts that I already mentioned - will
eventually all be on non-SM IMAP but five or six are currently still
on POP3.



I don't notice a problem here off hand. I am curious to know how you came up with the imap_capability parameters, given that they're not in the stock config. Same goes for the mailbox sections. BL, should these be included in the stock QMT configuration perhaps?

This problem is a bit mysterious, given that some users appear to be ok, yet this one user is problematic. In your original post, you mentioned haging for "several seconds". What's several? I'm wondering if there's some (unexpected) data that's causing a problem, especially given the apparent disparity with quota that you also mentioned. I think I'd dig around in that area to see what turns up.

--
-Eric 'shubes'


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