Next to the check when entering the settings there is a question mark
circled to the left. Clicking that gives a menu with 'Collect
Diagnostics' & 'Contact Support'
On 9/2/2021 7:42 AM, Eric Broch wrote:
When the popup indicates a connection issue I push 'support' button
and error suggests a certificate issue. Two options appear at this
point: 'Talk to Agent' & 'OK'. If you 'talk to an agent' you can do
more advanced troublshooting like sending an Outlook error log file to
them. You might try this.
Eric
On 9/2/2021 7:11 AM, Jeff Koch wrote:
I could be wrong but I think Outlook for Android must be very
sensitive to the encryption ciphers being used and the SSL/TLS
versions. We use Let's Encrypt certificates - I wonder if it's
anything to do with that.
Jeff
On 9/2/2021 1:16 AM, Remo Mattei wrote:
I just found out to have the same issue from one of my client.
Il giorno 2 set 2021, alle ore 02:49, Eric Broch
<ebr...@whitehorsetc.com> ha scritto:
Try this script (replace with relevant user, password, & host) from
the command line of the server. It will yield what version of TLS
you're running.
<script>
#!/bin/bash
function imapscript () {
echo "a login $1 $2"
echo 'a logout'
sleep 1
echo 'quit'
}
user=some...@mydomain.com
pass=***********
host=mail.mydomain.com
imapscript "$user" $pass | openssl s_client -crlf -connect $host:993
</script>
On 9/1/2021 6:29 PM, Eric Broch wrote:
Does your web mail work?
On Sep 1, 2021, at 5:12 PM, Jeff Koch <jeffk...@intersessions.com
<mailto:jeffk...@intersessions.com>> wrote:
Neither IMAP or IMAPS will connect - Jeff
On 9/1/2021 6:16 PM, Eric Broch wrote:
What protocol, IMAP, IMAPS, SMTPS...?
On 9/1/2021 2:36 PM, Jeff Koch wrote:
We have a customer trying to connect to his qmail-toaster
email account using the MicroSoft Outlook app on an Android
phone. He keeps getting bounced off with the message 'can't
connect to server' or 'can't login'. I did some research on
the MS forums and apparently this Outlook app only connects
with SSL (no STARTTLS) and TLS 1.2 or higher. If the
mailserver tries anything else first the connection is dropped.
Is there any known work-around or configuration adjustment
needed to get this Android Outlook app to work with the toaster.
We're running qmail-1.03-2.2.qt.cdb.el7.x86_64.rpm
Thanks, Jeff
