Tip of the day:
Politely refer people to the relevant section of the FAQ, manual, README or
whatever. This serves two purposes: 1) we don't come off as arrogant jerks
and 2) the person asking the question is referred to (a) the answer they
need and (b) the rest of the documentation that they should have read to
begin with. Nobody gets hurt.
Those who have ever subscribed to, for example, the ISC DHCP mailing list
(http://www.isc.org) will find a group of people who are very tolerant and
polite, yet firm with their replies to even the most inane questions. That
is my model for a mailing list. Maybe we can make this list just as civil.
I would like to think so.
-- Leonard
At 08:11 AM 1/10/2001, InvictaNet Customer Support wrote:
>Ronan
>
>As one of the "offenders", my main reason is this:
>
>So many people do not bother to read manuals or FAQs, they simply bash out
>an email because it is easy and quick. However, most of these questions can
>be answered quickly by doing the research.
>[...]
