EOF undefined error

[John MacKenzie]

Hello List,   I know there is a FAQ entry about this particular error:   EOF from  at <IP address> (IP ADDRESS): [0] 60 (Operation timed out); 0 (Undefined error: 0) (null) at <IP address> (IPADDRESS): -ERR POP EOF or I/O Error: 60 (Operation timed out); 0   but the explaination given does not really help me this time as this time, I have tested the connection between us and the client and there does not appear to be connection problems (used ping and visual route), and it actually seems quite fast for a home.com user!.   I was just wondering if there is anything else that could be causing this one customer to be constantly getting a POP timeout. (and it only seems to be the one customer).   any additional insights would be most appreciated.   Thanks   John MacKenzie "If only we can overcome cruelty, to human and animal, with love and compassion we shall stand at the threshold of a new era in human moral and spiritual evolution--and realize, at last, our most unique quality: humanity"   -- Jane Goodall : Reason for Hope