Folks, thanx for all the encouragement. I filed a report with my
state's dept of consumer affairs, called a really nice contact at
Invacare (she even remembered my parrots in the background, called the
national headquarters, etc.
I have always found that the best thing to do is to dl a complaint form
from consumer affairs, fill it out and either take it to the problem
business or fax it with a follow up phone call. I have always received
a very prompt response from businesses when they see that form ready
to send in to an agency that NOBODY likes to have poking around their
business.
All the response was REALLY nice,
my best,
Brien