(this message was on eskimo.com. If you
know someone on this list-group who has a @comcast.net address please
forward this message to them)
Attention Comcast Customers
Comcast Is Blocking Legitimate E-mail
On August 21, 2006, I first became aware that Comcast was blocking e-mail
from one of our servers which processes mail list mail and mail that
users here have forwarded to outside accounts.
I attempted to call Comcast and never was successful at getting a hold of
human being that could actually help. Instead I was referred to an e-mail
procedure.
I followed the procedure and was told I would get a response within 24
hours. I got a response approximately two days later telling me that the
blacklist of our mail server would be removed within 24 hours. That was a
week ago and we've repeated the procedure several times. Our server is
still blocked as of August 30, 2006.
At one point I was told that our server was blocked because of,
"massive spamming". This was a little hard to believe since
we've received zero complaints regarding spam from any Comcast customer
or from Comcast employees.
We rarely receive legitimate spam complaints from anyone. Invariably they
reduce to forged addresses (and we do publish spf records so providers
that want to avoid those forgeries do have that opportunity), people who
have subscribed to a mail list and no longer wish to be but mark it as
spam rather than unsubscribe, and forwarded spam where a customer
forwards their e-mail here to a Comcast e-mail address, and in that
situation spam sent to their address here gets forwarded.
Given that I can't speak to an actual human being there, nor can I get
anything but an automated response to e-mail, I have no way of knowing
exactly what their problem is. I have repeatitively requested they send
me a single example of alledged spam, they have not done so. They have
not responded to my requests at all with the exception of the bot
response to the e-mail procedure.
If you would like to help, please contact Comcast through whatever
channels you have at your disposal and ask that mail be allowed from the
following server:
IP Address: 204.122.16.68
Hostname: ultra5.eskimo.com
Our contact information is given on our main web page, please feel free
to forward that to them as well.
If this is not resolved, I would recommend Comcast customers who wish to
participate in mail lists here, or mutual customers that have their
e-mail address here forwarded elsewhere, setup an e-mail account
elsewhere, such as here (eskimo.com), mail.com, gmail.com, etc, and use
that address instead of your Comcast mail address. Alternately, you might
want to consider another means of access such as DSL, Satellite, or
terrestrial wireless services such as those provided by T-mobile, Sprint,
and other cellular carriers.
