Quad Squad Help!
I'm having problems with my potentiometer, it turns on
even when I'm not tilting or reclining. So I went to CMC, the company I got my
chair from 8 years ago but been having a lot of problems with them the last 12
or more years, so I'm seriously considering switching suppliers. Before I go on
, last Thursday I went to Kessler to their wheelchair clinic to get fitted for
a new chair by a different supplier, Wilpage. Standing right next to me was
Eahn, a rep from CMC.
Yesterday Pete and I dropped in on CMC (their only 5 miles away and don't
mind drop-in's) to get my potentiometer adjusted/fixed, a repair man was
working on my chair when a voice called him away. CMC is run by a husband and
wife team. Patti, the wife, came storming out from the back without the repair
man and began YELLING at me and Pete about how they are not going to fix my
chair because she heard I was ordering a chair from another supplier. I told
her I hadn't quite decided which supplier I was going to use and was going
through the possess to gather information. And I reminded her that I HAD a
sales rep from CMC, her company, at my home 3 months before and I had questions
but the sales rep never got back to to date. Patti asked why I was considering
using another supplier Pete (my husband) said "communication" I told her that
an employe, Dana, NEVER returns my calls or follows through on a RX or repair
request. Patti said "OH, we got rid of her because we have been getting a lot
of complaints about her."
Patti went in the back (we heard F this and F that) when she returned she
said she had just gotten off the phone with Kessler and yes it was true that I
was on a fact finding mission and that she was now SO VERY SORRY. Yes, of
course we will fix the potentiometer, will'll even do it for free if you order
your chair from us. THEN Patti disappeared again in the back room and
reappeared with Dana the employee that she JUST said they had "let go" we just
moved her to another desk she now says, you will never deal with her again, and
then Dana apologized. Now Patti is begging and pleading with us not to go to
another supplier when Carlos, her husband, appears YELLING at Pete and me about
how we should have written a letter to them explaining the communication
problem.
Why are the husband and wife, Patti & Carlos, yelling at us of hey was us to
stay with them?
We leave not promising anything "We need to think about all of this." me and
Pete say … which is very true. As soon as we went directly home, which took 10
minutes, the phone rang and it was the sales rep apologizing, never asking why
I was trying to get a hold of him for 3 months.
The next day I decided to find put how much this part will cost
"out-of-pocket" instead of waiting 10 to 14 days, $325 is all. So I want to pay
and get reimbursed because I have an appointment at wheelchair clinic again
September 13th and I'm most likely NOT going to use CMC with whom I've gotten
my last chair from.
BUT the supplier I'm going to go with Wilpage, I've NEVER delt with before.
But a quad up-stairs, SCI, has used them for years and years and she LOVES
them. Wilpage comes to her place to do repairs and is very good at returning
phone calls … communication.
One more thing. I still am not sure who will repair the chair I'm sitting in
now until I get my new chair, which can take 6 to 7 months after ordering.
What do I do?
Bobbie
Sent from my iPad
