Once I'm completely away from the crapy supplier I do plan on filing with the BB. Bobbie
Sent from my iPad On Sep 1, 2012, at 7:22 PM, "~LittleQuad~" <[email protected]> wrote: > Just the fact that they hollered at ya'll and used the F word is enough to > drop them and file complaint with BBB. > Call around, someone will most likely be able to fix chair. > That's unacceptable!!! > Amy > > ~LittleQuad~ > Sent from my BlackBerry > > -----Original Message----- > From: Bobbie Humphreys <[email protected]> > Date: Sat, 1 Sep 2012 16:17:25 > To: [email protected]<[email protected]> > Subject: [QUAD-L] Wheelchair supplier problems. ~ HELP ~ > > Quad Squad Help! > I'm having problems with my potentiometer, it turns on > even when I'm not tilting or reclining. So I went to CMC, the company I got > my chair from 8 years ago but been having a lot of problems with them the > last 12 or more years, so I'm seriously considering switching suppliers. > Before I go on , last Thursday I went to Kessler to their wheelchair clinic > to get fitted for a new chair by a different supplier, Wilpage. Standing > right next to me was Eahn, a rep from CMC. > Yesterday Pete and I dropped in on CMC (their only 5 miles away and don't > mind drop-in's) to get my potentiometer adjusted/fixed, a repair man was > working on my chair when a voice called him away. CMC is run by a husband and > wife team. Patti, the wife, came storming out from the back without the > repair man and began YELLING at me and Pete about how they are not going to > fix my chair because she heard I was ordering a chair from another supplier. > I told her I hadn't quite decided which supplier I was going to use and was > going through the possess to gather information. And I reminded her that I > HAD a sales rep from CMC, her company, at my home 3 months before and I had > questions but the sales rep never got back to to date. Patti asked why I was > considering using another supplier Pete (my husband) said "communication" I > told her that an employe, Dana, NEVER returns my calls or follows through on > a RX or repair request. Patti said "OH, we got rid of her because we have > been getting a lot of complaints about her." > Patti went in the back (we heard F this and F that) when she returned she > said she had just gotten off the phone with Kessler and yes it was true that > I was on a fact finding mission and that she was now SO VERY SORRY. Yes, of > course we will fix the potentiometer, will'll even do it for free if you > order your chair from us. THEN Patti disappeared again in the back room and > reappeared with Dana the employee that she JUST said they had "let go" we > just moved her to another desk she now says, you will never deal with her > again, and then Dana apologized. Now Patti is begging and pleading with us > not to go to another supplier when Carlos, her husband, appears YELLING at > Pete and me about how we should have written a letter to them explaining the > communication problem. > Why are the husband and wife, Patti & Carlos, yelling at us of hey was us > to stay with them? > We leave not promising anything "We need to think about all of this." me and > Pete say … which is very true. As soon as we went directly home, which took > 10 minutes, the phone rang and it was the sales rep apologizing, never asking > why I was trying to get a hold of him for 3 months. > The next day I decided to find put how much this part will cost > "out-of-pocket" instead of waiting 10 to 14 days, $325 is all. So I want to > pay and get reimbursed because I have an appointment at wheelchair clinic > again September 13th and I'm most likely NOT going to use CMC with whom I've > gotten my last chair from. > BUT the supplier I'm going to go with Wilpage, I've NEVER delt with before. > But a quad up-stairs, SCI, has used them for years and years and she LOVES > them. Wilpage comes to her place to do repairs and is very good at returning > phone calls … communication. > One more thing. I still am not sure who will repair the chair I'm sitting in > now until I get my new chair, which can take 6 to 7 months after ordering. > What do I do? > Bobbie > > > Sent from my iPad >
