I have been trying since May to get a power chair from Nat'l Mobility. I call them and they don't return my call. Today i called the main customer service office in Tennessee and was told after I left a detailed message that some one would get back to me today. Sure enough someone got back to me at 5:05 PM (The office closes at 5PM) so. She told me my order went to Medicare Pre-Screening (again) and I should call again next Wednesday morning. At least the person I talked to was very nice. I will give it another week or maybe I will call them Tuesday afternoon in case the office closes early for the holiday. Rose
On Fri, Nov 10, 2017 at 8:26 PM, <wheelch...@aol.com> wrote: > Renting a loaner, is not that easy for many tangible reasons. Keep in > mind that in most cases, your rehab chair was custom built for you. In > many cases Quad are using CRT equipment and trying to use a regular > mobility chair could injure one's body. And then, who would be > responsible? IF you are using CRT equipment always keep your old chair as > backup and charged for that reason. > CMS, pays DME/Providers up to $55 per day for a rental chair. > Best Wishes > > In a message dated 11/10/2017 6:33:32 P.M. Central Standard Time, > bobbiehumphre...@gmail.com writes: > > My dealer stopped all together loaning out power chairs. > They said because to many people were abusing them. > So if I'm in a bind, with my one and only chair, I have to stay in bed. > 🤦‍♀️ > Bobbie > > "Be the change you want to see in the world". Gandhi > > On Nov 10, 2017, at 6:26 PM, Greg <g...@eskimo.com> wrote: > > I can’t believe how uncaring some wheelchair dealers / repair shops are. > I’ve been trying for a month to get a chair to rent while waiting for a new > chair. They finely got one, but the night before I was to get it, a motor > broke. A week later I asked them if that chair was fixed yet… Their reply > was… No, they put broken chairs on the back burner and fix when there is > nothing else on the schedule. Now they know I’m stuck at home in a chair > that doesn’t work. I call every other day. That chair could have been fixed > and delivered by now. > > > > They finely call and got another chair in yesterday (Thur). Knowing how > bad I need it, they wait until Friday afternoon to give it a once-over. > They called, and it won’t be finished until next week. They can’t find a > back for it. > > > > Think ahead people. Act like you’re the customer. It was how casual they > seem to be. Maybe they need people in chairs doing scheduling. > Greg > > = > >
