I had to get a new power wheelchair. My old one was so old, you could no longer get parts. About 6 months after getting the new chair, I switched my health insurance company. A month later the old insurance calls telling me they want the custom fit, power chair, co-pay paid for, BACK. Without ever telling me before, they now say it was a 2 year “rent to own”. That I need to get my new insurance to buy me a new chair. Which means another 20% co-pay. I was not happy. Lots of fighting over the phone, appeals, etc., things finely got worked out and I get to keep the chair. Thats so unfair to even try that. The main reason I won was because they never told me it was "Rent to own.” They were supposed to tell me in writing beforehand

Greg

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