There is a packet of paperwork you signed, or were suppose to sign upon receiving your new chair. One page in the booklet is "rent sheet or to own paper" you would have to sign. Apparently, from your story, it wasn't signed and they didn't tell you. Consider yourself most lucky and hopefully others will learn from your experience. Happy New Year. Best Wishes In a message dated 12/29/2018 6:21:10 PM Central Standard Time, [email protected] writes:
I had to get a new power wheelchair. My old one was so old, you could no longer get parts. About 6 months after getting the new chair, I switched my health insurance company. A month later the old insurance calls telling me they want the custom fit, power chair, co-pay paid for, BACK. Without ever telling me before, they now say it was a 2 year “rent to own”. That I need to get my new insurance to buy me a new chair. Which means another 20% co-pay. I was not happy. Lots of fighting over the phone, appeals, etc., things finely got worked out and I get to keep the chair. Thats so unfair to even try that. The main reason I won was because they never told me it was "Rent to own.” They were supposed to tell me in writing beforehand Greg
