Hi,

Maybe those warnings related to /dev/nvme-fabrics caused some confusion.
In the diagnostic logs show that the 20TB disk /dev/sdb has been detected.
Do you not see the disk in the "Physical Storage" GUI page ?


On Fri, May 15, 2020 at 12:36 AM Carlos Alexandre <[email protected]>
wrote:

> Hi,
>
> is scsi follows the output of the command:
>
> [0:2:1:0]    disk    LSI      MR9240-4i        2.12  /dev/sdb   /dev/sg2
>
>
> is attached...
>
> regards
>
>
> Em quinta-feira, 14 de maio de 2020 15:26:53 UTC-3, quadstor escreveu:
>>
>> Hi,
>>
>> On Thu, May 14, 2020 at 11:50 PM Carlos Alexandre <[email protected]>
>> wrote:
>>
>>> I'm trying to add a 20 Tb physical disk but when I click Rescan I get the 
>>> following error message:
>>>
>>> 2020-05-14T15:16:48.790340-03:00 vtl vtmdaemon: WARN: read_from_device:2662 
>>> Failed to open devpath /dev/nvme-fabrics for reading
>>> 2020-05-14T15:16:48.790698-03:00 vtl vtmdaemon: ERROR: disksize:59 Disk 
>>> size ioctl failed with errno 25 and msg Inappropriate ioctl for device
>>> 2020-05-14T15:16:48.791941-03:00 vtl vtmdaemon: ERROR: disk_getsize:94 
>>> Getting disksize for disk /dev/nvme-fabrics failed
>>>
>>>
>>> These warnings are fine and will be removed in the next build. The VTL
>> daemon now scans for NVMe devices  but /dev/nvme-fabrics isn't a disk
>> device. This is unrelated to the problem you are facing.
>>
>> What is the device path of the 20 TB disk ? Is it a SCSI device ? If its
>> a SCSI device what is the output of
>> lsscsi -g
>>
>> If the disk has any partitions, mounted file systems etc it will be
>> ignored.
>>
>> You could also send us the diagnostics logs (HTML UI -> System Page ->
>> Run Diagnostics -> Submit) to [email protected] Most the information
>> we need is in that file
>>
>>
>> Virtual Tape Library (VTL)
>> https://www.quadstor.com/virtual-tape-library.html
>> VTL software download
>> https://www.quadstor.com/vtl-extended-edition-downloads.html
>> VTL documentation https://www.quadstor.com/vtl-documentation.html
>>
>>
>>>
>>>
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